“The greatest danger to our future is apathy.” ― Jane Goodall
I’m sad to admit I know too many humans stilled by #apathy… comfortably #numb and over-fed. 😕
– This is @DPD_Fr courier services, how can I help you?
– I’ve just received a notification about a parcel delivery planned for tomorrow… and your #IT systems have deleted half of our address. Let me spell it out for you, so your last-mile delivery person can do their job.
– Oh, I can’t, because it’s not yet at the #DPD Paris Agency.
– Sorry, what?
– The parcel is at a DPD Regional Center. Only when the parcel will be marked as “DPD Paris Agency — out to delivery”, will we have access to the data about your #parcel.
– But that will be tomorrow. And your drivers don’t carry digital terminals. Only printouts on A4 paper. So you won’t update the info over #3G.
– Yes, that is correct.
– So if we don’t change the A4 paper printout Thursday evening, the driver will not be able to deliver the parcel tomorrow Friday?
– Yes, that is correct. Call us tomorrow, so we can add the missing address information.
– [ silence ]
And now, the question. What do you do in such cases?
You’re, among other things, a #programmer with 22+ years of writing #code. You’ve studied #logistics in business school. You’ve built companies, managed film crews… Computers don’t seem like some obscure black boxes.
Do you scream at the call-center person who’s somewhere in Tunisia and barely knows the #Louvre is a museum in #Paris?
What do you do? Do you just watch tracking information update to “missing address, second attempt scheduled for Monday”.
How do you live with daily, hourly #fails by #apathy-striken people?
What kind of processes do you have in your life to try to convince someone that 197 cm is not the same as 199 cm?
Yes, that’s a conversation I’m having with a customer relations #employee… 🤯
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