+  2022-12-17 18:57

The #DPD delivery guy decided Closure™ is way more important than some client paying for the parcel to be delivered before the “#weekend”.

Besides the C2 English of the web devs, a reminder about the world split in 2 groups. Both living by the clock, but for different goals.

One lives for the weekend.

The other… has a plan B to compensate for the work ethic of group 1. 🤖

 +  2021-09-02 15:50

– This is @DPD_Fr courier services, how can I help you?
– I’ve just received a notification about a parcel delivery planned for tomorrow… and your #IT systems have deleted half of our address. Let me spell it out for you, so your last-mile delivery person can do their job.

– Oh, I can’t, because it’s not yet at the #DPD Paris Agency.
– Sorry, what?
– The parcel is at a DPD Regional Center. Only when the parcel will be marked as “DPD Paris Agency — out to delivery”, will we have access to the data about your #parcel.

– But that will be tomorrow. And your drivers don’t carry digital terminals. Only printouts on A4 paper. So you won’t update the info over #3G.
– Yes, that is correct.

– So if we don’t change the A4 paper printout Thursday evening, the driver will not be able to deliver the parcel tomorrow Friday?
– Yes, that is correct. Call us tomorrow, so we can add the missing address information.
– [ silence ]

And now, the question. What do you do in such cases?

You’re, among other things, a #programmer with 22+ years of writing #code. You’ve studied #logistics in business school. You’ve built companies, managed film crews… Computers don’t seem like some obscure black boxes.

Do you scream at the call-center person who’s somewhere in Tunisia and barely knows the #Louvre is a museum in #Paris?

What do you do? Do you just watch tracking information update to “missing address, second attempt scheduled for Monday”.

How do you live with daily, hourly #fails by #apathy-striken people?

What kind of processes do you have in your life to try to convince someone that 197 cm is not the same as 199 cm?

Yes, that’s a conversation I’m having with a customer relations #employee… 🤯


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