ANATOLY IVANOV / PROSE / TWEETS / service

 +  2010-05-31 12:38

People explain a problem to a customer and justify why it’s not their fault instead of apologizing and fixing the problem… Is that #service?

 +  2010-02-16 15:40

I’m tired of #polite but #helpless, disempowered people in #service industries. They try to look kind but don’t give a damn about a client.

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