Even online, the French struggle with “customer service”. A retailer of running shoes, i-Run, has been sending me monthly e-mails warning that the €8.29 credit I had after buying from them will expire today, if I do not re-order immediately.
They’ve just sent me a confirmation: “Hey, we’d like you to know that despite the best of our efforts, you’d lost your money! Enjoy and recommend us to your friends.”
OK, thanks, I’ll add that negative limbic valence to my pre-existing annoyance with them:
So, when considering my next pair… i-Run, not recommend. 🤦🏻♂️
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